M-Biz Global Solutions GmbH and its group companies ( "We") are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Website Terms of Use www.mbiz-support.com/privacy_policy.php and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Privacy Policy also sets out how you can instruct us if you prefer to limit the use of that personal data and the procedures that we have in place to safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the " Act " ), the data controller is M-Biz Global Solutions GmbH  of Suite 10, 2nd Floor Millenium House, 21 Eden Street, Kingston, Surrey, KT1 1BL, UK.

By using the websites www.mbiz-support.com or www.tnb-game.com (the "Website") or submitting information to us (through or in connection with this Website or otherwise, for example, by fax or post), you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website or otherwise.

• INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information about you:

•  If you contact us, whether through the Website or otherwise (for example, by post, fax, phone, text message) we may keep a record of that correspondence. For example, if you submit a complaint or a refund request, report a problem with our service or Website, or otherwise liaise with our customer service, technical support or any other department in our company.

•  Information that you provide by filling in and submitting information on the Website or via your mobile phone. This includes information provided on registration, on placing an order, subscribing to our service, through surveys, by posting material or by requesting further services. We may also ask you for information when you enter any competition or promotion sponsored by us.

•  Details of transactions you carry out in connection with or otherwise through the Website or your mobile device, and of the fulfilment of your orders.

•  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

•  Details of your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.

•  You r bank account details, for the purpose of refund s where your claim for refund is found to be valid and reasonable in accordance with our Refund Policy

The above information may include any personal information that relates to and identifies you, including but not limited to your name, postal address, e-mail address, telephone number, your credit or debit card number and expiry date and any other information collected as set out in the above list.

 

•  HOW WE MAY USE THE INFORMATION COLLECTED FROM YOU

We may process this information for the purpose of:

•  dealing with your inquiries and requests, including contacting you where necessary;

•  carrying out our obligations arising from any contracts entered into between you and us;

•  providing and personalising our services;

•  providing you access to all parts or features of the Website or our services;

•  processing your payment;

•  administering registration and membership records;

•  carrying out market research campaigns;

•  improving and developing the Website or our services;

•  ensuring that content from our Website is presented in the most effective manner for you and for your computer or mobile device;

•  providing you with information, products or services that you request from us or which we feel may interest you (and which may be offered by us independently or jointly with others), where you have consented to be contacted for such purposes. We may contact you for this purpose by post, telephone, fax, as well as by email. If you change your mind about being contacted in the future, please let us know; and

We may also gather this information and statistics for the purposes of monitoring the usage of the Website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

You may ask us to provide you with information about our services or services offered jointly with or on behalf of other organisations by sending us an e-mail to support@mbizglobal.co.uk or writing to us to the following address: M-BIZ SUPPORT, PO BOX 1381 , Kingston , KT1 9HY

If you choose to post messages in any online forum or other message areas that we may make available for this purpose, we may collect that information you provide to us. We may retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you stop using the Website or our services or your permission to use the Website or our services is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time) and as permitted by law. However, if you wish us to stop e-mailing you with information in connection with the Website or our services, please send your request to the contact details set out above.

 

•  INFORMATION SECURITY

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.

Where relevant, all your credit card details will be passed from your browser to Global Collect (the company that processes the payment on our behalf) using SSL encryption.

Where you have been allocated a user admin area, this area is protected by your user name and password, which you should never divulge to anyone else.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered ? this is the nature of the World Wide Web/Internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

 

•  TO WHOM WILL YOUR INFORMATION BE DISCLOSED?

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

•  our employees;

•  our affiliates;

•  our group companies and their employees;

•  successors in title to our business;

•  prospective seller or buyers of our business or any of our assets;

•  third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;

•  government bodies and law enforcement agencies and in response to other legal and regulatory requests;

•  auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes;

•  to any third party where such disclosure is required in order to enforce or apply our Website Terms of Use or our Try & Buy Solution Terms & Conditions or other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

•  where you have consented to this, to carefully selected third parties that may contact you about products and services which may be of interest to you.

in any jurisdiction where we operate.

 

•  YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to: M-Biz Global Solutions GmbH , PO BOX 1381 , Kingston , KT1 9HY.

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you. We may charge a fee of ¡Ì10 to cover the administration costs involved in providing you with a copy of your information.

 

•  COOKIES

Pieces of information transferred to your computer's hard disk from a website are known as cookies. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalise your experience. Where you are allocated log-in details, we may also use cookies (but only if you so choose) to let you automatically log-in to the Website so that you do not have to re-enter your email and/or password each time you visit.

You may disable cookie support on your browser but be aware that by doing so, you may lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

Please contact us at support@mbizglobal.co.uk if you require information about disabling any cookies on the Website.

 

•  WHERE WE STORE AND PROCESS YOU INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or affiliates. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

•  YOUR CONSENT AND CHANGES TO THIS PRIVACY POLICY

By submitting any personal information (including, without limitation, your payment details) to us you consent to the use of information as set out in this Privacy Policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

In the event the purposes for processing personal information change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

 

•  THE DATA PROTECTION ACT 1998

M-Biz Global Solutions GmbH is registered as a Data Controller under the terms of the Data Protection Act 1998 and we ensure we comply with all the protections the Act affords to you. Our registration number is Z9760600 .

 

•  USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES

We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Website.

We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

 

•  FURTHER INFORMATION

For further information from us on data protection and privacy or any requests concerning your personal information please write to M-Biz Global Solutions GmbH, PO BOX 1381 , Kingston , KT1 9HY or email us at support@mbizglobal.co.uk.